OUR PRODUCTS

We provide technology and integrate it including CMMS, EKM, semantic technologies, and collaboration tools.

Technical Knowledge Management Components

The stack of the solution consists of different business applications that not only empower your technical departments but also distribute knowledge in a collaborative environment. 

 

The business applications are used separately but are integrated via a knowledge graph to provide intelligent answers deployed across the organization.

  • SSG Agility: A Computerized maintenance management system, CMMS,  to manage the assets and maintenance operations.

  • Ki-ino app: It is the gateway to knowledge capturing and sharing.

  • Microsoft SharePoint and Stream:  Used as content management systems for technical documentation as well as videos.  

  • Semantic Web PoolParty:  Semantic Middleware to control metadata and linked data.  It also provides the pipelines to unify views across multiple data repositories such as relational databases, documents, websites, emails, among many others.   

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Maintenance and Asset Management.

Uptime and Reliability.

Controlled Cost.

A computerized maintenance management system CMMS system to manage the assets and maintenance operations to increase machine availability, operational reliability, and control maintenance cost.

 

Agility is a web-based modern computerized maintenance management system, CMMS, to manage assets, maintenance operations including work orders, spare parts inventory, parts, and service purchasing, service request control, condition monitoring based maintenance, calendar or counting based maintenance, IoT based job triggers, technicians and job scheduling.   It provides workflow control for notifications and approvals.  Screens are based on roles (persona), giving all the management and analytics tools for maintenance managers, field engineers, technicians, and spare parts purchasers. 

https://www.ssginsight.com/solutions/agility-core/

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Ki-ino mobile app
Technical Knowledge capture and sharing

Ki-ino App

Focus: 

Significantly reduce Mean Time To Resolve issues.  Access all your technical knowledge in the context of your search when and where you need it.

Ki-ino provides access to all technical information, brings context, captures, and shares experience "tribal knowledge".  

Standard functionality

  • Experience capturing at the source​

  • From hours to seconds; find part numbers and/or components

  • Fast schematics navigation

  • Improve operational reliability by reducing troubleshooting time

  • Manage  and access technical documentation 

  • Find video libraries and specific subjects timelines

  • Increase skills by quickly familiarizing your team with plant items and their relationships

  • Improve finding of features, basic data, and procedures.

  • Reduce time to on-board technicians.

Add-ons; Artificial Intelligence enhanced functionality

  • Character recognition in pictures

  • Images recognition

  • Machine Learning for anomalies detection and automate response.

  • Implement BOTs for common questions 

  • Support Mixed Reality scenarios

  • Smart Search

  • SME support for asset performance analytics.

Standard Modules and Key Features:

  • Ki-ino is cloud-first, web-based technical enterprise knowledge management system (EKM)

  • Designed for line-of-business technical support

  • Immediate access to all your technical documentation 

  • "Where is it?", "What is it?" mapping enrichment

  • Immediate access to all your technical media files

  • Easy capture-on-the-go experiences

  • Access to a dynamic Knowledge Base

  • Retrieval by keyword

  • Federated Search (from different repositories)

  • Live dashboards and reporting of user-search

  • IIoT and third-party system integration

 

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Classify. Link. Analyse.

And Understand Your Data. 

Semantic Web PoolParty

Semantic Middleware to control metadata and linked data.  It also provides the pipelines to unify views across multiple data repositories such as relational databases, documents, websites, emails, among many others.

https://www.poolparty.biz/

Analytics

Shown as part of multiple applications as well as knowledge graph inference.

Business Performance across different applications (i.e. most profitable type of product when using ABC sheet vendor; waste focus).

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Documents and Video Content Management System. Wide Search.

CMS - Content Management System

Microsoft SharePoint and Stream:  Used as content management systems for technical documentation as well as videos.

  

Documents are categorized and prepared for search.

 

Videos are categorized, tagged and close-captioned and prepared for search.

https://products.office.com/en-us/sharepoint/collaboration

https://products.office.com/en-us/microsoft-stream

Microsoft Power Platform:  Tools are used for collaboration, workflow, automation and Integration between different business applications.

https://powerplatform.microsoft.com/en-us/